Digital Delivery & Fulfillment Policy

Last Updated: September 2026 • Humanity First Software Tech Pvt Ltd, Mumbai

Key Fulfillment Summary: All services, passes, creative kits, and documentation provided by the National Reels & Short Film Competition 2026 are 100% digital goods and electronic services. There are no physical shipments, postal deliveries, or courier logistics. Zero shipping charges (₹0.00) apply.

1. Nature of Services and Fulfillment Channels

Upon payment of the standard ₹500.00 competition entry fee via our authorized payment gateway (Cashfree), participants receive access to digital assets, pass credentials, and submission infrastructure across three secure digital channels:

Creator Dashboard Web Portal: Live online access at nationalreelsfilm.com/pages/dashboard.html.
Transactional Email Dispatch: Automated delivery from notifications@nationalreelsfilm.com powered by our verified Resend transactional mail engine.
Instant On-Screen Confirmation: Immediate display of the unique Registration ID, referral link, and verified pass status upon checkout completion.

2. Delivery Timeline Matrix for Digital Deliverables

The following table sets forth the specific delivery timeline and access mechanism for each deliverable included with your Competition Entry Pass:

👉 Swipe table horizontally to view delivery channels and timelines

Deliverable / Service	Delivery Channel	Availability Timeline
Competition Entry Pass & Registration ID Official participation token (e.g. NRSFC-2026-CRXXXXXX)	On-screen Confirmation & Email	Instant (Within 10 seconds) Upon server payment verification
Creator Dashboard Access Portal for video submission, theme selection, and progress	Web Portal Login	Instant Accessible immediately after verification
Theme Guidelines & Participant Docket PDF Official 2026 competition handbook, rules & technical specs	Email Attachment & Dashboard Download	Instant (Under 2 minutes) Attached to Payment Confirmed email
12-Part Filmmaker Creator Kit 50 story prompts, 20 interview questionnaires, LUTs & SFX pack	Creator Dashboard & Email Download Link	Instant (Under 5 minutes) Available for direct download in Dashboard
Accepted Terms & Conditions Record PDF Timestamped snapshot of accepted legal declarations and IP ownership	Email Attachment & Dashboard Archive	Instant Generated upon registration step completion
Verified Payment Receipt PDF Cashfree transaction reference, GST breakdown, and receipt number	Email Attachment & Dashboard Billing Section	Instant Generated only after server-verified payment
Jury Evaluation & Screening Scoring by film panel across storytelling, emotion & craft	Creator Dashboard Status Pipeline	Published Schedule Evaluated following submission window closing
Official Certificate of Participation Verifiable digital certificate with tamper-proof QR code	Creator Dashboard & Email	Post-Festival Phase Available for download upon festival conclusion

3. Shipping Charges & Taxes

Shipping / Freight Charges: ₹0.00 (Free Digital Delivery). No physical packaging, handling, or courier charges are levied at any stage.
Transaction Fee: The total payable fee displayed at checkout is exactly ₹500.00 (INR). Zero convenience charges or hidden gateway markups are added.

4. Delivery Non-Receipt & Troubleshooting

In rare instances where a transactional email is delayed by spam filters or network latency:

Log in directly to your Creator Dashboard using your registered email or mobile number. All passes, Creator Kit downloads, and PDF receipts are mirrored permanently in your dashboard.
Check your email Spam, Promotions, or Updates folders for an email from notifications@nationalreelsfilm.com.
If you do not receive confirmation within 15 minutes of payment, contact our technical desk immediately:
- Email: support@nationalreelsfilm.com
- Calling Helpline: +91 7558220888 (Mon–Sat, 9:30 AM – 7:00 PM IST)
- WhatsApp Chat: +91 7558220888

5. Merchant & Organiser Information

This digital delivery policy is maintained and fulfilled by:

Humanity First Software Tech Pvt Ltd (Startup)
Co-Organiser: Bharat Family Legacy Preservation Foundation (NGO)
Registered Secretariat: Corporate Towers, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India.
Support Email: support@nationalreelsfilm.com | Helpline: +91 7558220888

Jurisdiction Clause: All disputes, claims, or legal proceedings arising out of or in connection with the National Reels & Short Film Competition 2026 shall be subject to the exclusive jurisdiction of the competent courts at Sangli, Maharashtra, India. All participants, upon registration, agree to submit to the jurisdiction of these courts. This clause shall be governed by the laws of India.